FAQ Page
Shipping
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are.
US and EUR 25-45Days
Middle EAST and Russia 25-50 Days
Other Countries 25-50 Daysil.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Return policy
After receiving the item, contact seller within 30 days.Return shipping: Buyer pays for return shipping.
Product
How many pieces of this mat?
This set is double layers for 5 seats car, included both front two seat and rear seat mat,have 7 pieces in total ( driver's seat: Leather*1,carpet*1; passenger's seat: Leather*1,carpet*1;Rear seat: Leather*1 , carpet*2).
Is this mat customized or universal?
this mat is 1:1 custom made according the original of every model. so every model makes a different mat. Please have to let us know your car model year and make.
How do I know if it fits my car?
We are very professional with over 10 years experience in the field of car floor mat. we can custom made almost 95% vehicles.( Both right hand and left hand drive, One row, two rows and three rows vehicles). If you are not sure if it fits your car before you place order, please ask our online pre-sale consulting staff.
The picture sample online is not for my car. can I see the mat that is exactly on my model of car?
I'm sorry to tell you we just can send you same
brand as samples to see how it looks. but we can not send you picture that is
exactly on your model of car. Because we can custom made thousands of models of
cars. we can not give every model a shot. thanks for understanding.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
Need to know before buying
1. Items are custom made products, please tell us your car brand / model / year.Leave comment telling us that you need to customize the Logo/ Name/ Photo (Custom pictures need to email us) .We determine your model, we need 3-5 days customized production. (If you can provide detailed interior pictures to me, it is very helpful to custom manufacture your car).
2. Items large volume, items need to be folded or rolled up, it may have a slight wrinkle, please understand!
3.Will usually ship within 5 business days of receiving cleared payment. Taxes may be applicable at checkout.
Any question?
You can contact us through our contact page! We will be happy to assist you.